Refund policy
Refund, Return & Replacement Policy
What is your return policy?
Returns must be reported within 7 days after receiving your item.
Please send us a message on Instagram (@sewlocalph) with the reason for the return.
All return requests are subject to approval.
Do you accept replacements?
Yes! We accept replacements as long as:
-
Your actual body measurements (bust, waist, hips) match the sizes submitted in your order form.
-
You provide a video showing how your measurements were taken, so we can evaluate what went wrong.
How long does it take to process refunds?
Refunds are handled on a case-by-case basis, as long as the concern is raised within 24 hours after the order has been received.
We aim to process refunds right away, depending on the situation and once all necessary details are verified. Refunds are typically considered in cases such as:
-
Wrong item received
-
Fabric is unavailable
-
Other valid issues reported within 24 hours
Please report any concerns immediately via Instagram DM to ensure quick resolution.
Return / Alteration Sanitation Reminder
For the safety of our team, all bikinis returned for alterations must be:
-
Clean and free from stains, especially in the crotch area
-
Packaged properly for hygienic handling
If an item is returned with visible stains, particularly in the crotch area, we reserve the right to decline any alterations or further processing.
Where do I ship my return or alteration?
Please ship your item via:
-
JRS
-
J&T Express
-
Gogo Express
Return Address:
Door 07-09 Woodpark Apartments
Banawa/Labangon, Cebu City
Joan Sinagote | 📞 (0922) 924 0411
📌 IMPORTANT:
Always include your Instagram username with your return package. Thank you! 🫶🏻